Frequently Asked Questions
1. How can I deposit?
R. in order to deposit, enter our banking page and choose the methods of your choice. Select the amount you want to withdraw and follow the payments instructions according to each method. In case of any doubt about an specific method, do not hesitate to contact our Support team and we will glad to help you.
2. Can I deposit using another person account?
R. No. For security reason, we ask our clients to use only their own bank accounts (or/and wallets) to deposits in the site.
Promotions, bones and Rollover:
1.What is a Rollover?
R. Rollever is the minimum value that a player can bet in order to request a withdraw. The calculation of the Rollover may be based on the value of your deposit, the bonus you received of sum both. For example: if a player deposit 100, 00 and receives 100 more as a promotion bonus in which the Rollover is 5 times.
2. How can I see my Rollover Status?
R. R. If you want to know your Rollover status, go to My Account. The betting goal, as well as the Rollover percentage already completed, will appear in real time. Remember that bets on Sports will be considered once the betting event is over. To know more about how to calculate Rollover, please check our general Terms and Conditions. In case you have any doubt, don't hesitate to contact our 24/7 Online Customer Service that will be pleased to help you.
3. What is a Promocode?
R. Promocode is a promotional code, a marketing tool. R. Promocode is a promotional code, a marketing tool. The Promocodes are used by the players in order to activate promotions in their accounts. A Promocode may give a free Bonus or a Bonus in a deposit, or it can also be just a Promocode for research.
1. How long does a withdrawal take to be paid?
R. Withdrawals are paid in a time period of 4 business days. This time period may be shorter, depending on the need to check your Rollover, documentation, validity of your prizes, amongst other variants. We always do our best to pay the withdrawals as soon as possible.
2. How can I withdraw my winnings?
R. If your balance is completely free of Rollover; you just have to go to “My Account” section and then click “WITHDRAWAL”. There you can manage your requested withdrawals, pending requests, and you also can ask for new withdrawals or cancel your pending requests.
3. Can I withdraw using a third-party account?
R. No. Payments are done exclusively to the clients’ accounts. This is a security policy for us as well as for our clients, guaranteeing that your withdrawal requests will be paid only to your own accounts.
1. I'm trying to open a game and it does not open. The FREE version opens without any problem.
R. This may occurs due to the pop-up blocker. You just have to disable the blocker or to allow pop-ups from www.Betdiamond.net.
If you have any doubt about how to disable the blocker, don't hesitate to contact our 24/7 Online Customer Service that will be pleased to help you.
2. Why do always the same people win in the Bingo rooms and I never win?
R. The chance of all players is the same and it is commensurate with the quantity bought tickets. Many times, we have the impression that a player is winning more than others do, but this player is certainly playing with many more tickets.
3. How can I bet on Sports?
R. If you have doubts about how to bet on Sports, we recommend you to contact our online Support team.
4. The site does not load or the information does not seem updated.
R. Sometimes it's necessary to clear the browser cache to see the updates. That is why we recommend that you perform this procedure in your browser and thus visualize the site perfectly. If you have any doubt about how to clear cache, don't hesitate to contact our 24/7 Online Customer Service that will be pleased to help you.
Terms and Conditions:
1. Why do I need to send my documents?
R. It is necessary to send your documents due to security reasons for both you and the website. This way, we guarantee that the provided information is really yours and that your account is being used by yourself.
2. I am underage. Can I play?
R. No. Betdiamond is a website aimed only for adults, over 18 years-old.
3. Can another person play for me?
R. No. Your account in Betdiamond is for particular use and it is not transferable. We do not recommend you to share your access data.